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City and Rural Rides is a public transit system, providing rides for many passengers each day. Drivers cannot be at three or four pick-up points at one time and must allow for time to ensure that customer makes it from origin to destination by scheduled appointment time. Therefore, passengers must be ready for pick up and allow for travel time for transportation to destination. For local scheduled trip, passengers should be ready at least one hour and 45 minutes prior to required arrival time to destination. In the event, that a rider will be required to be ready earlier, the Dispatcher will contact passenger by telephone to give an approximate pick-up time. When a driver arrives at a pick-up location, he/she is not required to wait more than five (5) minutes for the public transit passenger. The driver may not render service if the vehicle cannot access location or if the location does not provide safe passage for the vehicle or safe access to and/or from the vehicle. The driver shall attempt to make reasonable accommodations and if not possible then they shall immediately call Dispatch for further instruction. Steep driveways, deteriorated sidewalks, etc. may result in denial of service. To increase efficiency, C.A.R.R. is a "shared ride" service; passengers must often ride while other passengers are picked up and dropped off. Drivers may provide door-to-door service, as needed, but are not permitted to enter a passengers' home. Drivers are not permitted to maneuver a wheelchair up or down any steps. Drivers are not permitted to lift passengers. Drivers are not allowed to enter upon property (fences or porches) unless animals are restrained to avoid possibility of biting. Drivers have the discretion to assign seats and determine wheelchair placement when necessary for the efficiency and/or safety of the operation. A fare for each one-way trip shall be charged to all eligible passengers. Escorts (personal care attendants) who are required to assist the customer will not be charged.
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