Cancellations and No-Shows

Cancellations

It is requested that passengers notify the dispatch office of any necessary cancellations at least two (2) hours prior to the scheduled trip.  This allows the dispatch office to reassign that time to another passenger whose service request was previously denied.  A cancellation is considered "late" if it is made less than two (2) hours prior to the trip (or after 7:00am for those trips scheduled before 9:00am).

No Shows

A no show is defined as any instance in which a passenger does not keep their scheduled ride and fails to notify the C.A.R.R. office at least two hours prior to scheduled pick-up time.

If a passenger "no shows" from his/her residence, C.A.R.R. will not return to complete the trip.  If a passenger "no shows" on a trip other than from home, and later calls for a return trip, C.A.R.R. will attempt to return at the earliest time possible, within service hours, depending upon vehicle availability.  No guarantees of return are made.

Abuse of the system, such as scheduling rides and repeatedly not taking them, may result in a review of past services provided and a suspension of transportation services.