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Scheduling Rides

Requests for service shall only be accepted by C.A.R.R. from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m., Monday through Friday. Each original and return trip will be recorded separately, and each direction shall be recorded as a one-way trip. The trip shall be scheduled to show the required time to be at destination. Passengers are responsible for calling CARR’s toll free phone number when ready for pick-up; to request return trip home (RTO) or to continue additional scheduled trips. RTO’s are accepted until 5 p.m. in all counties. Passengers must take into consideration travel time when requesting RTO. Request must allow sufficient travel time or the passenger may be required to find other means of transportation.

In order to schedule a trip, one must speak with a scheduler/dispatcher who will require the following in scheduling a trip:

1.  Passenger Name
2.  Date of Birth
3.  Address
4.  Phone Number
5.  Assistance Needs
6. Emergency Contacts 
7.  Destination Name
8. Destination Address  
9.   Request time

Advance Scheduling

A request for demand service should be made at least two business days or up to 60 days prior to the desired trip time. Trips must be scheduled in the order wished to complete; trips cannot be rearranged the day of travel. Rides are scheduled based upon seating, vehicle and capacity availability.

Same-Day Scheduling

Request for same-day service will be accepted from 8:00 a.m. to 3:30 p.m. Monday through Friday.  The dispatcher will attempt to schedule both the origin and return trip into existing schedules utilizing the following criteria:

1. The vehicle must have seating/mobility device space available.

2. The vehicle must be in the near vicinity/location of the origin and destination in order to accommodate the request without disrupting the passengers already scheduled.

3. Time must be available to allow the trip to be accommodated without disrupting the passengers already scheduled.

4. The dispatcher may refuse the request for same-day service if it cannot be worked into the existing schedule or it otherwise causes operational problems for C.A.R.R.

The passenger will be advised, when accepting the same-day, that there may be considerable waiting time for a return vehicle during peak periods. 
 

 

 


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Central Texas Rural Transit District

P.O. Box 712     Coleman, TX 76834     (800) 710-2277      (325) 625-4491